A better first response. A clearer next step.

AI phone assistance for IT service desks. Answer routine enquiries, capture clear requests and connect callers to people when they need one.

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From the first call to a clear request

Answer routine enquiries

Give callers answers from your own knowledge documents and information about known outages, where configured.

Capture the request

Collect the caller’s details and the impact of the problem. Send a structured summary to the desk, with ServiceNow or Jira ticket creation when connected.

Hand over with context

Configured human handoff carries the reason for calling to an agent. A bounded wait and callback capture give callers a next step when nobody answers.

GoLine1 is available through controlled pilots with limited intake. Integrations, knowledge answers and human handoff are configured and tested for each pilot. A callback request does not guarantee a return call or response time.

See what’s possible.

Hear a demo, try a lab or find out more about our products.

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